1. Conflicts policy and ownership
Board or management approval, named policy owner, review cadence, staff training records, escalation route, and evidence that the policy covers the CASP's actual services, affiliates, distribution channels, and client types.
2. Conflicts register
A live conflicts register with conflict type, affected service, client impact, owner, mitigation, disclosure decision, review date, residual risk, and evidence that closed items were remediated rather than ignored.
3. Remuneration and incentives
Compensation, referral fees, sales incentives, token-related interests, treasury exposure, affiliate payments, and vendor arrangements that could bias advice, execution, custody, transfer, or placement decisions.
4. Personal transactions and staff interests
Rules for employee dealing, restricted lists, pre-clearance where used, attestations, gifts and entertainment, outside business interests, and monitoring evidence for staff who can influence client outcomes.
5. Client disclosure and consent evidence
Plain-language disclosures, timing of disclosure, channel used, client acknowledgement where relevant, version control, and a record of when disclosure alone was not treated as enough to manage the conflict.
6. Insurance and diligence handoff
Open conflicts, weak segregation, unresolved client complaints, affiliate dependencies, and incentive risks should be summarised for Article 67 prudential-safeguard, professional indemnity, governance, and operational-risk diligence discussions.